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Director Benelux

Luc Baetens, Director Benelux
„Fair partnership and outstanding service are key factors in the CarGarantie philosophy.“

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Our external sales force

Personal support and individual consulting at local level.

• Pan-European sales network
• Personal support
• Individual, advisory services at dealership
• Introduction to and assistance for new programmes
• Provision of training sessions

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Our claim processing team

Specialists handle claims for damages directly by telephone.

• Claims dealt with by experienced and knowledgeable vehicle specialists
• Quick response on repairs by telephone
• Claims settlement within a few days
• Claims notification also possible online via CGClaimsWeb

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Our ServiceCenter

Your contact for all inquiries and orders of warranty documents and advertising materials.

• Info hotline
• Advice over the telephone
• All enquiries answered
• Provision and distribution of all warranty documents and advertising material

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Our marketing department

Full-service marketing services and effective customer loyalty programmes.

• Development of measures to increase sales
• Creation of customized advertising material
• Customer contact programmes
• Design of individual bonus cheque books
• Graphic support

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Our computer experts

Online warranty assignment via CGWEBline and compilation of management information.

• Online warranty registration via CGWEBline
• IT-based contract management
• Specific evaluation programmes
• Management information
• Cost controlling

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Our product management

Development of new products and coordination of product introduction.

• Development of new products
• Advice and recommendation of warranty performances (coverage/reimbursement of costs/acceptance guidelines)
• Calculation and recommendation of warranty reserves

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Human Resources